Privacy Policy

Conshohocken Cleaning Company ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, book a service, or otherwise contact us, how we use that information, and the choices you have. By using our website or submitting your information to us, you agree to the practices described below.

Information We Collect

We collect information you provide to us directly, including:

• Contact details such as your name, phone number, email address, and home or property address.
• Service details such as the type of cleaning you need (recurring, deep, or move-in/move-out), the size and condition of your home, and your preferred scheduling.
• Booking and payment information you submit through our online booking system. Payment card details are processed by our third-party booking and payment provider and are not stored by us directly.
• Messages you send us by form, email, text, or phone.

We also collect certain information automatically when you visit our website, such as your IP address, device and browser type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies described below.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes.
• Schedule, perform, and manage your cleaning services.
• Contact you about your booking, including reminders and follow-ups.
• Process payments and maintain records.
• Improve our website, services, and marketing.
• Comply with legal obligations.

Phone Calls and Text Messages

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, understand how visitors use it, and measure the performance of our advertising. These include:

• Google Analytics, which helps us understand site traffic and usage.
• Google Ads, which helps us measure the results of our search advertising.
• The Meta (Facebook and Instagram) Pixel, which helps us measure and improve our social media advertising.

You can control or disable cookies through your browser settings. You can also opt out of certain advertising tracking through tools offered by Google and Meta.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business, including with:

• Service providers who help us operate, such as our online booking and payment platform, scheduling tools, and email or text messaging providers.
• Advertising and analytics partners such as Google and Meta, as described above.
• Legal and safety purposes, where we believe disclosure is required by law or necessary to protect our rights, our customers, or the public.

Data Retention

We keep your information for as long as needed to provide our services, maintain business and accounting records, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices and Rights

You may request that we update, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. We will respond in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

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